If you are concerned about keeping those good people as the economy improves and high-performers get interested in what their value might be elsewhere, consider these 10 straight forward actions that promise satisfaction of even the stars within your organization.
1. Make sure everyone knows what is expected of them. Have a clear, concise description of the job and the expectations of the person in that job.
2. Let your talented people experience other jobs within the organization. Learn to take advantage of the multiple skills of your most talented people.
3. See that your people have all the tools and knowledge necessary to the job right. Know their strengths, and their physical needs.
4. Create a "fast-track for disseminating important information to your people. Nothing turns off talent quicker than to find out about company strategy after the game is over.
5. Know what your people can and will do. Give them the opportunity to do those things everyday.
6. Freely give personal encouragement in both a public and non-public manner. Identify key players and spend time with them.
7. Charge managers with the responsibility of having a development plan for talented people on their team and assume a partnership role with the employee to get it done.
8. Get to know people personally and continually update your understanding of your key people. Revisit people on a regular basis. Their needs and wants change. Be prepared to change as well.
9. Train managers in productivity coaching and hold managers accountable for talent development within their units.
10. Teach and train managers in the art of High Touch. People want to be respected, recognized, and rewarded for outstanding performance.
To the last point, encourage all managers to read the book, "Leadership Jazz" by Max DePree, Chaiman, Herman Miller, Inc. No book so clearly lays out the "high-touch" path to leadership.
Stephen J. Blakesley is Managing Partner of GMS Talent L P, http://gmstalent.com a
one-of-a-kind Human Resources firm in Houston, Texas. He is an author,
speaker and entrepreneur. GMS Talent focus is the sourcing, selecting,
developing, and retaining of talented people.
His books include,
How to Hire The Right Person The First Time Every Time, Strategic
Hiring-Tomorrow's Benefits Today (one of the top 50 business books of
2006) and The Target-The Secret to Superior Performance, http://target.tatepublishing.net
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