1 Think back.
Try to remember the positive things you've done in the last six months and write a list of your achievements. You'll be surprised how long it is. Identify challenges you faced and overcame. Next ask yourself what qualities did I need to achieve this? Write them down. Now Pat yourself on the back. Often we learn skills that are transferable even if our jobs our very specific. This can make you feel good when you remember just how much and how far you have come.
2. Listen out.
Are you being praised? It may not be obvious, but a lack of complaints from a generally stroppy boss or partner means just as much. By the way if you want to be praised then praise others always say thank you and appreciate and it will come back to you.
3. Write down the 10 things you like about what you do.
And then another 10. They're out there, so if you can't think of them keep trying.
4. Celebrate your quirks.
Your magic is in your individuality and this is a much greater strength than just fitting in.
5. Imagine total freedom.
Write down how you would spend your day if you had the time to yourself. Now do it, or at least work out how you can make it happen. When you get stressed move away take a short break and come back. Imagine you are on holiday and the sun is on your face and the sound of the waves. Then start the task again.
6. Take a risk.
To avoid boredom and complacency, get Involved in projects be willing to stretch your comfort zone
7 Listen More Than You Speak and Think Before You Speak.
As my Mum used to say get your brain in gear before your mouth in motion.
You can pick up a lot just by listening to people. And it teaches you Zen Like patience. People will know you are a good listener and willing to learn. Listen to the specific language for Your business and Use It. It makes you sound like one the team and you know what you are talking about. Listen for key words e.g. in the NHS temporary staff are called bank staff. So always refer to the terms. Next when speaking to an individual listen to the verbs they use and key terms. If Brian says Okay Time for a meeting does anyone have anything to share? Share is a feeling word so an answer in rapport would be. I feel etc. I don't see where you're going with this? Okay look would be an appropriate response and then maybe create a picture for them.
In NLP we call this a representational system and its a great way to create rapport at work. By the way NLP is THE way to feel more confident at work. It has so many applications.
8 Get Focused and Centred before you Speak
Before you contribute to meetings and any official discussion pause breathe deeply and look slightly up and state your opinion calmly and firmly with a slight smile when you have finished. If you know NLP develop a calm assertive anchor. It could be just focussing your eyes in a certain way or a tilt of your head triggers feelings of confidence. Every time you use it the anchor becomes stronger. To find out more about anchors check out my audio program NLP Live which is on the website innerzest.co.uk. In a nutshell the easiest way is to think of a time when you really aced something, did it really well and felt totally confident. See what you saw hear what you heard and feel what you felt. Now
Apply the breathing head angle and squeeze your index finger and thumb together until the feeling grow to a peak. Then release. Voila you now have an anchor.
9 Replace But with And - Use Assertive Phrases
To create agreement and compromise in conversation follow theses rules
Never use the word "But"
I see your point "but" negates the other person's opinion. I may be wrong, have you considered? - takes the aggressiveness out of the phrase. Or use And instead.
I see your point And....
10 Whatever the person says Agree!
Respond with words like Great! Good! Okay! Whatever suits and mean it. My mentor always said Okay good and then put his slant on things.
This validates the other person's viewpoint and makes them feel heard. More importantly it puts you in a positive resourceful state where you can operate efficiently and come up with solutions.
Think of it like this.
In a conversation you hear "Your customer service really stinks! We are going somewhere else if it doesn't improve"
You can argue all you like which makes your customer defensive and using our construct you might say.
Okay, Good Thanks for the feedback... that creates an entirely different energy and the other person will go huh? In their mind they will be confused.
Which will make them open to your suggestion and more agreeable.
By Trevor Aird